Return & Exchange Policy
At Shreyash Jain, we want you to love your purchase. If something isn’t right, we’re here to help with a smooth return or exchange process.
1. Eligibility for Return/Exchange
You can request a return or exchange if:
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The product is unused, unwashed, and in original condition
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Tags, labels, and packaging are intact
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The request is raised within 2–5 days of delivery
We do not accept returns for:
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Products purchased during sale/discount
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Customized or altered items
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Items damaged due to customer handling
2. Return Process
To request a return:
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Contact us via email or phone
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Share your order number and reason for return
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Our team will review and approve the request
Once approved:
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The product must be shipped back to us at the customer’s cost (unless it was a damaged/defective product).
3. Exchange Policy
We offer exchanges for:
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Wrong size
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Defective or damaged product
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Wrong item received
Exchange will be processed once we receive and inspect the original item.
Exchanges are subject to product availability.
4. Refund Policy
We currently offer:
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Store Credit or
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Exchange, depending on the case
We do not provide monetary refunds unless the product is defective and no replacement is available.
Store credit is issued within 3–7 working days after product inspection.
5. Damaged or Defective Products
If you receive a damaged or defective item:
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Inform us within 24 hours of delivery
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Share unboxing photos/videos as proof
We will offer a replacement or store credit based on availability.
6. Courier & Shipping
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For size exchanges or returns due to personal preference, return shipping is the customer’s responsibility.
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For damaged/wrong items, return shipping is covered by us.
7. Order Cancellation
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.
8. Contact Us
For any return or exchange requests, contact:
Shreyash Jain – Customer Support
Email: Shreyashjainofficial@gmail.com
Phone: +91 9131220836